lokeTerms of Use

Account Opening and Verification on loke

We at loke require all members to complete Know Your Customer (KYC) verification before placing entries or withdrawing funds. When you register, you provide your full name, date of birth, email, phone number, and initial payment method preference. We then require government-issued identification (national ID, passport, or driver's license), proof of address (utility bill, bank statement, or rental agreement), and confirmation of payment method ownership.

Our verification process typically takes 1–4 hours. During verification, you can browse the loke platform and view available games, but you cannot deposit or place entries. Once verified, your account moves to "Active" status, and you can immediately fund your account. We reserve the right to request additional documentation if we identify unusual activity or if regulatory requirements change in your jurisdiction.

Deposits and Withdrawal Policy on loke

We accept deposits via eight payment methods: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits are credited instantly after OTP authorization. Bank virtual-account transfers typically arrive within 1–2 hours subject to inter-bank settlement windows. We do not charge deposit fees, though your payment provider may apply their own charges.

Withdrawal requests on loke are processed based on your account tier and verification status. Standard processing takes 1–3 hours for e-wallet withdrawals and 1–3 hours for bank transfers, though these timelines may extend during high-volume periods (major Liga 1 finals, Piala Indonesia knockouts, holiday periods like Idul Fitri or Idul Adha) or due to external banking delays. We do not guarantee fixed withdrawal times, as banking infrastructure operates independently of loke.

Minimum and maximum withdrawal amounts may apply based on your jurisdiction and account tier. We reserve the right to decline withdrawal requests if we detect fraudulent activity or if the request violates our anti-money-laundering policies. If a withdrawal is declined, we notify you with a reason and instructions for remediation.

Bonus Terms and Entry Conditions on loke

Any promotional bonuses we offer on loke are subject to specific terms published at the time of offer. We do not make fixed bonus promises; any promotional amounts are subject to verification of account status and compliance with eligibility criteria. Bonus funds are separate from your deposit balance and may have withdrawal restrictions or turnover requirements specified at offer time.

Entry terms on loke vary by category. Football entries settle after final match whistle; live-dealer hands settle within seconds to minutes; slots settle instantly; esports settle after tournament completion or match result. We settle all entries according to official sources (match officials, game providers, promotion data) and do not modify settlements except to correct documented errors.

• Entries may void if events are cancelled or postponed without rescheduling. We notify you of voids and refund stakes automatically.
• Multi-leg entries settle only after all legs have independently resolved. Partial voids may occur if individual legs are cancelled.
• We reserve the right to suspend or cancel entries if we detect fraud, system errors, or violation of our terms.
• Entry disputes must be raised within 48 hours of settlement. We investigate disputes and respond within 5 business days.

Prohibited Activities and Account Suspension

We at loke prohibit the following: creating multiple accounts to circumvent limits or exploit bonuses; using fraudulent payment methods or stolen credentials; placing entries for others without consent; colluding with other members or our staff; and accessing loke through unauthorized third-party software or bots. Violation of these terms may result in account suspension, forfeiture of remaining balance, and reporting to relevant authorities.

We reserve the right to suspend any account immediately if we detect: unusual betting patterns that suggest money laundering; suspicious payment activity; use of prohibited payment methods; or breach of local regulations in your jurisdiction. Suspended accounts are not eligible for withdrawal. We provide written notice of suspension where legally required and offer opportunity to appeal within 30 days.

Dispute Resolution and Complaints

If you have a dispute regarding entry settlement, withdrawal processing, or account status on loke, contact our customer support team through live chat or email. We acknowledge complaints within 24 hours and provide an initial response within 5 business days. If the dispute remains unresolved, we offer a formal escalation process involving our Disputes Team.

For serious complaints that cannot be resolved through our internal process, we provide information on external dispute resolution options in accordance with regulations in your jurisdiction. Our Legal Notice outlines jurisdiction-specific complaint procedures and alternative dispute resolution paths.

Our commitment at loke is transparent operations, fair settlement, and responsive customer service across all game categories and payment methods.

Jurisdiction and Service Restrictions

We at loke operate within the legal framework of supported jurisdictions. Our services are available only where local law permits online sportsbook and gaming activities. Before opening an account, verify that loke is legal in your region—whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. Regulations vary by location, and we recommend checking with local authorities or a legal advisor.

If your jurisdiction changes its regulations or restricts online gaming, we suspend access for users in that region and provide instructions for account closure and withdrawal of remaining balance. Users are responsible for verifying compliance with their own jurisdiction's laws before using loke. We do not offer services in jurisdictions where online wagering is prohibited.

Data Privacy and Security

We at loke collect personal information (name, date of birth, address, payment details) to verify your identity, process deposits and withdrawals, and comply with regulatory requirements. Your data is encrypted and stored securely. We do not share your personal information with third parties except as required by law or to process payments through our payment providers.

We maintain reasonable security practices to protect your account from unauthorized access. You are responsible for maintaining the confidentiality of your password and account credentials. We will never request your password via email or live chat; do not share it with anyone. If you believe your account has been compromised, contact our support team immediately.

Modification of Terms

We at loke reserve the right to modify these terms at any time. We notify active members of material changes via email and through your account dashboard. Your continued use of loke after notification of changes constitutes acceptance of the new terms. If you do not accept modified terms, you may close your account and request withdrawal of your balance.

These terms are governed by the laws applicable in your jurisdiction and are subject to the dispute resolution procedures outlined in our Legal NoticeIf you have questions about these terms or any aspect of our service, contact our support team in English. We are committed to transparency and responsive service across all loke operations.