loke Privacy Policy

Data We Collect on loke

We at loke collect personal information in several categories. When you register, we collect your full name, date of birth, email address, phone number, and residential address. These details are required for account verification and to comply with Know Your Customer (KYC) regulations.

For payment processing, we collect details related to your chosen method—e-wallet account identifier (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (for mobile banking, local payment, online payment, e-wallet virtual accounts). We do not store your full payment credentials; instead, we hold a reference that our payment processors use to initiate deposits and withdrawals. We also collect government-issued identification (ID number, passport number) and proof of address during KYC verification to confirm your identity.

During your use of loke, we collect activity data: which entries you place, entry amounts, game categories accessed, settlement outcomes, withdrawal requests, and account balance history. This data is used to deliver service, calculate loyalty program status, detect fraud, and generate account statements. We also collect technical data—your IP address, browser type, device identifier, access times—to operate the platform securely and prevent abuse.

How We Use Your Data on loke

We at loke use your data for core service delivery: processing deposits and withdrawals, settling entries, crediting winnings, managing your account balance, and providing customer support. We also use data to verify your identity, comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations, and respond to lawful requests from authorities.

We use activity data to calculate your loyalty program tier, offer relevant promotions (if you opt in), and detect suspicious patterns that suggest fraud or abuse. We do not sell your personal information to third parties, nor do we use it for marketing purposes beyond service-related communications (account status updates, withdrawal notifications, security alerts).

• We retain identity and financial transaction data for at least five years to comply with regulatory record-keeping requirements.
• We retain activity logs (entries, settlements, account history) for at least two years for customer service and dispute resolution.
• Technical data (IP addresses, device info) is retained for up to 90 days to detect abuse and maintain platform security.
• If your account is closed, we retain essential data for regulatory compliance but delete unnecessary personal details after one year.

Third-Party Data Processors and Sharing

We at loke share your data with essential service providers: payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) require your payment details to execute transactions; these providers are bound by their own privacy policies. Our hosting provider stores our databases and may be located outside your jurisdiction; we ensure they maintain adequate security standards through contractual agreements.

We may disclose your data if required by law—for example, to comply with court orders, regulatory investigations, or law enforcement requests in your jurisdiction. We also share aggregated, anonymized data (never containing personal identifiers) with game providers and analytics partners to understand platform usage and improve service delivery.

Our data sharing is limited to essential service partners and regulatory compliance. We do not sell or market your personal information.

Cookies and Tracking Technology

We at loke use cookies to keep you logged into your account, remember your preferences, and analyze how you interact with the platform. These cookies are stored on your device and sent with each request; they allow us to deliver a seamless experience without requiring you to log in repeatedly.

We use analytics cookies to track aggregate usage patterns—which game categories are most popular, when peak traffic occurs, which payment methods are preferred. This data helps us optimize loke's performance and user experience. We do not use cookies to track you across other websites or to serve targeted advertising.

You can control cookies through your browser settings. Disabling cookies may limit functionality on loke (e.g., you may need to log in more frequently), but it will not prevent access to core features. We respect browser-level "Do Not Track" signals, though we do not change data handling based on them.

Your Rights Regarding Your Data on loke

Under data protection laws in most jurisdictions, you have the right to access your personal data on loke. You can request a copy of all data we hold about you by contacting our support team. We provide this information in a portable format within 30 days of request.

You have the right to correct inaccurate data. If your name, address, or other details have changed, you can update them directly in your loke account settings or request our support team to make changes. You have the right to request deletion of your data (subject to legal retention requirements). We delete optional data upon request but retain essential information needed for regulatory compliance, account closure records, and transaction history for the periods specified above.

You may withdraw consent for marketing communications at any time by updating your preferences in your loke account or by contacting support. You have the right to lodge a complaint with your jurisdiction's data protection authority if you believe we have mishandled your data. We recommend contacting our support team first to resolve concerns internally.

Data Security on loke

We at loke employ industry-standard security practices to protect your data. We use encryption (SSL/TLS) for all data transmitted between your device and our servers, preventing interception during transmission. We also use encryption for sensitive data at rest—payment details, identification numbers—so that even if our servers are compromised, this information remains protected.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We restrict access to personal data to authorized staff members only, and we maintain detailed access logs to detect unauthorized attempts. We conduct regular security training for our team to ensure data handling best practices.

While we maintain strong security, no system is completely risk-free. If we detect a security breach affecting your data, we notify affected members promptly and provide guidance on protective steps you can take. We recommend maintaining a strong, unique password for your loke account and notifying us immediately of any suspicious account activity.

Data Transfers and Jurisdiction

Our loke servers may be located outside your jurisdiction—possibly in different countries or regions. We ensure that international data transfers comply with applicable laws through contractual agreements that impose equivalent data protection standards. Your data remains protected under the same principles regardless of physical server location.

If you are subject to data protection laws in your jurisdiction (such as GDPR in Europe or equivalent Indonesian regulations), we comply with those requirements. We recommend reviewing this policy and our Terms and Conditions to understand how your data is handled.

Policy Changes and Contact

We at loke may update this privacy policy to reflect changes in our practices or applicable laws. We notify members of material changes via email and through your account dashboard. Your continued use of loke after notification constitutes acceptance of the updated policy.

If you have questions about how we handle your data, wish to exercise your privacy rights, or believe we have mishandled your information, contact our support team in English. You can reach us through live chat on the loke platform, by email through your account settings, or visit our FAQ or Legal Notice for additional information. We are committed to transparent data practices and responsive resolution of privacy concerns.