loke Jurisdiction Notice

Service Availability and Geographic Restrictions

We at loke maintain operational presence in supported jurisdictions across Southeast Asia, with current service delivery focused on regions where online gaming is permitted by local law. Our primary operational zones include users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to local legal status. However, this list is not exhaustive, and service availability in any specific location may change based on regulatory updates or legal determinations by local authorities.

We do not operate in jurisdictions where national, regional, or local law explicitly prohibits online sportsbooks, live-dealer gaming, slots, or esports wagering. If you are unsure whether loke operates legally in your location, we recommend contacting your local gaming authority or a legal professional before opening an account. We cannot provide legal advice, and you are responsible for verifying compliance before registering.

Account Eligibility and User Responsibility

To open an account on loke, you must: reside in a jurisdiction where our services are legal; be of legal age in your jurisdiction to participate in online gaming (if a minimum age is specified by local law); provide truthful personal and financial information; and comply with all applicable laws regarding your use of our platform. We at loke verify your identity and residential address during the Know Your Customer (KYC) process to confirm account eligibility.

You acknowledge that opening an account on loke constitutes your representation that you have verified local law permits your participation. We provide the platform as available to eligible users, but we make no warranty that loke is legal in your specific location. If local law changes or becomes ambiguous, you remain responsible for determining your own legal status and notifying us if you become ineligible.

Our Rights to Restrict or Suspend Service

We at loke reserve the right to: restrict or suspend services in any jurisdiction at any time; block account access from specific geographic regions; deny deposits or withdrawals if we determine a user is accessing loke from a prohibited jurisdiction; and suspend or close accounts of users who misrepresent their location or jurisdiction.

If we become aware that you are accessing loke from a jurisdiction where our services are prohibited, we will suspend your account, freeze your balance, and provide written notice of the suspension. You may request withdrawal of your balance according to procedures outlined in our Terms and ConditionsWe will not process new deposits or entries from suspended accounts, and we are not liable for any losses resulting from suspension.

Payment Method and Regional Restrictions

Our deposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets; mobile banking, local payment, online payment, e-wallet for bank virtual accounts) operate within Indonesian financial infrastructure. If you are outside Indonesia or your local jurisdiction restricts transactions with online gaming platforms, your payment provider may decline deposits or withdrawals independent of loke's availability. You are responsible for verifying with your payment provider that your transaction is legal in your jurisdiction.

Users are solely responsible for verifying that access to and use of loke comply with the laws of their own jurisdiction. We provide no legal advice and make no warranty regarding jurisdictional status.

Data Privacy and Regulatory Compliance

We at loke collect personal and financial information to verify your identity, process deposits and withdrawals, settle entries, and comply with applicable financial regulations in each jurisdiction. Your data is encrypted and stored securely, and we do not share personal information with third parties except as required by law or to process payments.

In jurisdictions where local law requires data localization, reporting to authorities, or disclosure of customer information to government agencies, we comply with those requirements. If local authorities request information about your account or activity, we may be required by law to disclose data without notice to you. For detailed information about data handling, see our Privacy Policy

Changes to Jurisdictional Status

If local law in your jurisdiction changes such that loke becomes restricted or prohibited, we notify active members through account dashboard messages and email. You are given a reasonable period (typically 30 days, subject to legal requirements) to withdraw your remaining balance. After that period, we may suspend your account and hold your balance in escrow pending legal resolution or closure of your account.

We are not liable for any losses or costs resulting from jurisdictional changes, account suspensions, or inability to access or withdraw funds due to regulatory changes. Your sole remedy is withdrawal of your balance according to our procedures at the time of jurisdictional restriction.

Dispute Resolution and Jurisdiction-Specific Remedies

Disputes arising from account activity on loke are subject to the dispute resolution procedures outlined in our Terms and ConditionsWe provide internal complaint handling and escalation processes, and for serious unresolved disputes, we provide information on external dispute resolution options available in your jurisdiction.

Your rights to pursue legal remedies depend on your local jurisdiction. We recommend consulting a legal professional in your location regarding your rights if a dispute cannot be resolved through our internal process. We make no warranty regarding the availability of legal remedies in any specific jurisdiction.

Contact for Jurisdictional Inquiries

If you have questions about loke's availability in your jurisdiction, your account eligibility, or whether your access complies with local law, contact our support team in English. Our team can provide general information about service availability and direct you to relevant regulatory bodies or legal resources. However, we cannot provide legal advice, and we recommend consulting a legal professional before opening an account if you are unsure about jurisdictional compliance. Visit our FAQ or email support for assistance, and review our Terms and Conditions for additional account and service policies.